Returns & Exchange Policy
At Medi Outlet, we are committed to providing quality medical, surgical, diagnostic, and healthcare products. Our returns and exchange process is designed to ensure fair handling of verified product defects and customer complaints.
1. Eligibility for Returns & Exchange
Returns or exchanges are accepted only in cases of a verified manufacturing defect, factory fault, or an incorrect product supplied by Medi Outlet. All requests are subject to inspection and verification.
2. Claim Reporting Period
Customers must report any manufacturing defect, factory fault, incorrect item, or damage within 3 calendar days of receiving the order. Requests submitted after this period may not be eligible for return or exchange, subject to applicable consumer protection laws.
3. Parcel Unboxing Video
For your protection, we strongly recommend recording a clear, continuous parcel unboxing video from the moment the sealed package is opened. The video should show the outer packaging, product, accessories, and any visible defect or damage. An unboxing video is required as supporting evidence for transit damage and incorrect-item claims wherever reasonably available. Claims will be assessed on the available evidence and applicable law.
4. Change of Mind
Returns or exchanges due to change of mind are not accepted. This includes personal preference, ordering an unsuitable item, or no longer requiring the product, except where mandatory consumer rights apply.
5. Product Condition & Documentation
Products submitted for return or exchange should be kept in their original condition, with available packaging, labels, accessories, invoice, and supporting evidence. Products must not be deliberately damaged, altered, or misused. For hygiene and safety reasons, used or opened medical products may require additional assessment.
6. Inspection & Verification
All claims are reviewed by Medi Outlet. We may request photographs, an unboxing video, invoice details, product serial or batch information, and inspection of the item. Approval is subject to confirmation of the reported defect or supply error.
7. Approved Returns & Exchanges
Where a valid claim is approved, Medi Outlet will arrange an appropriate resolution, such as replacement, exchange, or refund where required under applicable law. Instructions for returning the product will be communicated after claim assessment.
8. Return Shipping Charges
For verified manufacturing defects, factory faults, or incorrect items supplied by Medi Outlet, reasonable return shipping arrangements or charges will be communicated and handled by Medi Outlet as appropriate. Customers should contact us before dispatching any return.
9. Non-Eligible Claims
- Change of mind or personal preference.
- Damage resulting from misuse, mishandling, improper storage, or unauthorized modification.
- Normal wear and tear.
- Claims without sufficient information to establish the reported issue, subject to applicable law.
10. How to Submit a Claim
To submit a return or exchange request, contact Medi Outlet within 3 calendar days of delivery and provide your order number, product name, description of the issue, clear photographs, and an unboxing video where available. Our team will review the claim and advise the next steps.
11. Contact Information
Medi Outlet
Website: https://medioutlet.pk/
Phone / WhatsApp: 0323 5385378
Email: medioutletpk@gmail.com
This policy is subject to applicable consumer protection laws in Pakistan. Nothing in this policy limits rights that cannot legally be excluded.