Terms & Conditions
Welcome to Medi Outlet (www.medioutlet.pk). By accessing our website or placing an order, you agree to these Terms & Conditions, subject to applicable laws of Pakistan. Please read them carefully before purchasing.
1. General Information
Medi Outlet is an online store offering medical equipment, healthcare products, diagnostic devices, surgical items, and hospital supplies in Pakistan. These terms apply to customers and visitors using our website.
2. Product Information
We aim to provide accurate product descriptions, images, specifications, and prices. Product images may be illustrative, and packaging or appearance may vary. Customers should review product specifications and confirm suitability before placing an order.
3. Product Availability
All orders are subject to stock availability and confirmation. Certain specialized products may require a quotation or additional verification. We may contact customers if an ordered product is unavailable.
4. Orders and Confirmation
Placing an order does not guarantee acceptance. Orders may require verification of product availability, pricing, delivery information, and payment. We reserve the right to decline or cancel orders for legitimate reasons, including stock shortages, pricing errors, or suspected fraudulent activity, subject to applicable law.
5. Pricing and Payment
Product prices are displayed in Pakistani Rupees (PKR) unless otherwise stated. Prices and availability may change without prior notice. Applicable shipping charges are calculated at checkout based on product weight and delivery location. Available payment methods are shown during checkout.
6. Shipping and Delivery
Delivery is available to courier-serviceable locations across Pakistan, subject to product and logistical restrictions. Delivery estimates are indicative and may vary. Please review our Shipping & Delivery Policy for further details.
7. Returns and Exchanges
Returns and exchanges are considered for verified manufacturing defects, factory faults, or incorrect products supplied by Medi Outlet. Change-of-mind returns and exchanges are not accepted, except where required by applicable law.
Customers must report eligible defects, damage, or incorrect deliveries within 3 calendar days of receiving the order. Claims are subject to verification and applicable consumer protection laws.
For more information, please read our Returns & Exchange Policy.
8. Parcel Unboxing and Damage Claims
Customers are strongly advised to record a clear, continuous unboxing video showing the sealed parcel, shipping label, and unpacking process. The video serves as important evidence for damage or incorrect-item claims. Claims will be assessed based on available evidence and applicable law.
9. Product Warranty
Warranty coverage, where available, depends on the specific product and the applicable manufacturer or supplier terms. A warranty is not automatically included with every product. Customers should confirm warranty details before purchase. Statutory consumer rights remain unaffected.
10. Medical Equipment Usage
Products must be used according to the manufacturer's instructions and applicable safety requirements. Certain medical devices are intended for trained healthcare professionals. Product information on this website is not a substitute for professional medical advice, training, or clinical judgment.
11. Customer Responsibilities
Customers are responsible for providing accurate order and delivery information, selecting products suitable for their intended use, and following relevant product instructions. Misuse, unauthorized modifications, or improper storage may affect product performance and eligibility for certain claims.
12. Website Content and Intellectual Property
Website content, including original text, images, graphics, and branding, may not be reproduced or used commercially without authorization from the relevant rights holder. Third-party trademarks remain the property of their respective owners.
13. Website Availability and External Links
We aim to keep our website accessible and information up to date. However, temporary interruptions, technical errors, or changes may occur. External websites linked from Medi Outlet are operated by their respective owners.
14. Limitation of Liability
To the extent permitted by applicable law, Medi Outlet is not responsible for losses resulting from improper product use, unauthorized modifications, or circumstances outside our reasonable control. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.
15. Changes to These Terms
Medi Outlet may update these Terms & Conditions when necessary. The revised version will be published on this page. Changes will apply subject to applicable law and will not unlawfully affect existing customer rights.
16. Governing Law
These Terms & Conditions are governed by the applicable laws of Pakistan, including relevant consumer protection legislation.
17. Contact Information
For questions regarding these terms, please contact:
Medi Outlet
Website: www.medioutlet.pk
Phone / WhatsApp: 0323 5385378
Email: medioutletpk@gmail.com