Shipping & Delivery Policy

Welcome to Medi Outlet (www.medioutlet.pk). We aim to provide a convenient and reliable shopping experience for customers purchasing medical equipment, healthcare products, diagnostic devices, and hospital supplies across Pakistan.

1. Delivery Coverage

We offer delivery to serviceable locations across Pakistan. Delivery availability may vary depending on the destination, courier coverage, product dimensions, and shipping restrictions.

2. Shipping Charges

Shipping charges are calculated at checkout based on the product weight and delivery location. The applicable shipping fee will be displayed before you confirm your order.

For bulky, heavy, fragile, or specialized medical equipment, additional shipping arrangements or charges may apply. Where necessary, our team will contact you before processing the shipment.

3. Order Processing

Orders are processed subject to product availability, payment confirmation where applicable, and verification of delivery information. Processing times may vary depending on the product and order requirements.

4. Estimated Delivery Time

Delivery time depends on the destination, courier service, product availability, and other logistical factors. Any estimated delivery timeframe communicated at checkout or by our team is indicative and may change due to circumstances beyond our control.

5. Courier and Shipment Tracking

Orders may be shipped through available courier or logistics partners. Where tracking information is provided by the courier, it may be shared with the customer through the available communication channel.

6. Delivery Information

Customers are responsible for providing a complete and accurate shipping address, active contact number, and any necessary delivery instructions. Incorrect or incomplete information may result in delays, failed delivery attempts, or additional charges.

7. Damaged or Incorrect Deliveries

For your protection and to facilitate a smooth claim process, customers are strongly advised to record a clear and continuous parcel unboxing video while opening their package. The video should clearly show the sealed parcel, shipping label, and the complete unpacking process.

Any damage claim must be reported to Medi Outlet within 3 days of receiving the order.

To process a damage claim, customers are required to provide the parcel unboxing video, order number, and relevant photographs clearly showing the damage. Claims submitted without an unboxing video may not be eligible for processing, subject to applicable consumer protection laws.

If an incorrect product has been delivered, please contact our customer support team promptly with your order details and supporting evidence.

All claims are subject to review and verification by Medi Outlet. Submission of a claim does not automatically guarantee approval.

8. Delays and Unforeseen Circumstances

Shipments may be affected by public holidays, weather conditions, road closures, courier disruptions, remote-area accessibility, or other circumstances outside our reasonable control.

9. Contact Us

For shipping inquiries, order updates, or delivery assistance, please contact:

Medi Outlet
Website: www.medioutlet.pk
Phone / WhatsApp: 0323 5385378
Email: medioutletpk@gmail.com

Medi Outlet reserves the right to update this Shipping & Delivery Policy when necessary. Changes will be published on this page.